Superpanel, an intake infrastructure provider for high-volume operations in regulated industries, announced the launch of Voco, a native voice execution layer aimed at addressing what the company calls the largest hidden loss center in plaintiff law firms: intake. The announcement, made on March 5, 2026, highlights Superpanel's progress in streamlining legal intake processes, having evaluated nearly 250,000 cases and facilitated over 15,000 case signings in the past year for plaintiff law firms.
Voco is designed to handle complex legal intake conversations through voice, allowing callers to interact naturally while the system captures and qualifies case details. According to Superpanel, callers are always given the option to speak with a staff member, yet fewer than 4 percent choose to do so, indicating high user acceptance of the automated voice system. This low opt-out rate suggests that Voco effectively addresses common intake challenges, such as long wait times and inconsistent information collection, which can lead to lost cases and revenue.
The launch comes as Superpanel reports significant operational improvements for its clients. Organizations using Superpanel have signed more than 15,000 cases, collected and organized over 60,000 supporting documents, and handled up to five times more inbound inquiries per intake staff member. Additionally, conversion rates have increased by up to 300 percent within six months of full deployment, all without adding headcount. These metrics underscore the platform's ability to scale intake operations while reducing missed opportunities.
Superpanel was founded in 2024 and has since completed almost 250,000 intake workflows across practice areas including lemon law, personal injury, employment law, and mass tort. The company positions its infrastructure as a solution for high-volume practices that lose millions of dollars annually due to intake inconsistency and missed cases. By owning intake execution end to end—from first contact through case qualification and handoff—Superpanel aims to provide accountability for outcomes while incorporating human oversight where judgment is required.
For more information about Superpanel and the Voco launch, visit www.superpanel.io.
